If you change your mind for any reason within 30 days of receiving your order, we are happy to process a store credit or exchange for you.
RETURN CONDITIONS
Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.
- Items must be returned within 30 days of purchase.
- Returned items must be unworn, unwashed and in otherwise unused condition, with all original packing and labels and tags attached.
- The returned items must not be earrings, sale and stock clearance items.
- The return form included in the original packaging must be completed and included in the return package.
- Return costs are at the customer’s expense (unless your item is deemed faulty).
HOW TO PLACE A RETURN
If your order is eligible, and you would like to request a return, please email us at hello@holidaytrading.com.au with your name and order number in the subject.
If your return is requested is approved, you can send it to our returns address:
HOLIDAY RETURNS
252 PORT ROAD
HINDMARSH SA 5007
AUSTRALIA
———-
The cost of return shipping costs for exchanges and other returns is at the customer’s expense, unless deemed faulty. Brave + True cannot be responsible for goods damaged in return transit. We recommend using a postage method which provides tracking or insurance for items in transit.
If the item/s returned does not meet our Return Policy it will be sent back to you, to the original shipping address from your order.
Returns will be issued for either a Store Credit or Exchange.
Under Australian Consumer Law we are not required to provide a refund if you change your mind or make the wrong selection. If an item fails to meet consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you're entitled to will depend on whether the issue is major or minor.
If your item is faulty, please email us directly at hello@holidaytrading.com.au for instructions on returning your faulty item/s.
Refunds will only be processed if the item has been deemed faulty.
Please note: any item purchased at an independent stockist cannot be returned to the Brave + True online store. You will need to contact the original store from where the item was purchased.
If you have any questions, please don’t hesitate to contact us at hello@holidaytrading.com.au